FAQ

All original artworks are limited edition print, meaning each print size is only sold in specific amounts. When an edition is sold out, we will produce no more images of that particular size. This makes the artwork more exclusive and in the long term, makes the artwork more valuable to collect.

All original artworks come with a certificate of authenticity, which is proof that the artwork you purchase is an original made by the artist. The certificate is connected to the painting with a hologram attached to both the certificate and the backside of the artwork, making it difficult to copy the artwork.

Yes, we can have it framed for you. Please get in touch with us before purchasing to discuss what kind of frame you want. There are several options for framing.
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We frame it for you (extra shipping cost):
We will frame the artwork for you and have it shipped in a sturdy wooden crate.

We send the artwork to a local framer near you (no extra shipping cost):
We will send the artwork, just as any other shipment, but to your local framer, and we will instruct them to frame it according to your needs. This method is less expensive.

There are many creative ways to frame an artwork when selecting frame material, colors, Passepartout, and more. The most important part is to hire a professional framer that uses professional, acid-free material to frame your artwork. 
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Frame
We recommend you use a high-quality wooden frame that fits your interior. Black frames are widely used, but nowadays are more popular with more natural colors and light frames like white, beige, and light grey. The larger the artwork is, the thicker frame you can use.
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Glass
We recommend you to use art glass which is a glass that reflects as little light as possible. When hanging a framed artwork, the glass will reflect light from surrounding light sources, and art glass removes a large portion of these reflections. In addition, it protects the artwork from UV light.
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Passepartout
Passepartout is a thick white border placed on top/around the artwork to seal it from moisture and distance it from the surface of the glass, protecting it. We recommend you use a Passepartout that matches your interior. White Passepartout is widley used.

Original Limited Edition Artworks
Original artworks are exclusive collector items and are aimed toward art collectors.They are signed by the artist and limited in editions, which means that each size (for example, 140cm) only exists in certain pieces; when sold out, the edition is closed. 

The artwork comes with a certificate of authenticity, which guarantees that it is an original made by the artist.

Additionally, we print original artworks on exclusive, museum-grade, 315-gram cotton paper. In the right conditions, it lasts for generations. 
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Posters
‍Posters are unsigned, printed on regular 70-gram matte cotton paper, and come with a 5cm border around the artist's logotype printed under the image.

All original artworks are custom-printed; the rule of thumb is that we do not accept back orders if the production have started. However, we want you to be happy with your product; please get in touch with us as soon as possible and tell us why you want to cancel the order. We do our best to be flexible.

Important!
‍Please note that we are not responsible for damaged prints after receiving the artwork. Fine-art prints are sensitive, and it is easy to scratch the surface. Therefore, be sure that you DO NOT open the package yourself; ALWAYS hand it directly to a professional framer that knows how to open, handle and unmount rolled prints.

Credit Card Issues

If your credit card is declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.

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Double-check the information you entered during checkout

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* Did your billing address change recently?
* Did you enter the correct CVV code?
* Did you get a new card with a new expiration date?

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About the CVV Code

If using a credit card to purchase a work, you will be asked for the CVV code (i.e., Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. The four-digit code on American Express cards is located on the front of the card.

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Review your bank's fraud-alert policies.

Your bank may flag any suspicious activity on your account, which may include first-time orders or high-value purchases (regardless of the card's available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.

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Review your bank's daily withdrawal limit.

Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account. 
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For further assistance, please get in touch with us at info@andreasvarro.com or call us at +46 (0)723 289 510

We include Swedish VAT of 25% in all prices. We are currently working on a system where our webshop will deduct 25% if you order outside of the EU. But now, If you order outside of the EU, we will manually refund you 25% VAT.

Original artworks without frame
‍Firstly we roll the artwork side in DuPont Tyvek, a soft material perfect for protecting art. Second, we roll the artwork onto a hard paper core with the surface facing out. Thirdly, we wrap it with bubble wrap for extra protection. We then place the artwork into another hard paper roll; there is one hard surface inside and outside the product. Lastly, we put the artwork into a rigid cardboard package.

Framed original artworks (frame not included in prices)
We ship all framed artworks in a custom-built and protective wooden crates for maximal protection.

Important!
Never open the box yourself. Always let a professional framer open the package and handle the print. Anyone touching the artwork should do so wearing cotton gloves. We would recommend you be are present when they open the box. That way, you can examine the copy and make sure there is no damage or scratches on the edition.

The shipping company insures the artwork, compensating you for your losses. We will do our best to help you with the process if this happens and make a new order for you.

Important!
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External damages
Upon receiving the artwork, always check the package for damages; immediately report it to the shipping company if you see any. 

Internal damages 
If the artwork has scratches or other print-related issues, without the external package having visible damages, we will replace the artwork with a new one.
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We would highly recommend that you be present when the framer opens the package and rolls out the print so you can examine the image and make sure there is no damage or scratches on the artwork. 

Worldwide shipping included in all prices for original artworks. (For posters, free shipping within Sweden is included.)

We make all artworks on order, and all steps are done manually by the artist and his associates. Our product is high-end and therefore the delivery time takes longer than usual. Depending on the size, how many artworks you order, and the destination, it generally takes between three to five weeks from order to arrival at your destination.

If you want express delivery, please get in touch with us before ordering an artwork, and we will do our best to have your artwork delivered in a shorter time. Sometimes we need to charge you an extra fee for express delivery, which we do not include in the artwork's regular price.

We will replace the original artwork if something is wrong with your print, like damage or printing errors. If you, in general, have a change of heart and don't want the artwork, please get in touch with us and explain why you are not happy; we will do our best to help you - but as a rule of thumb, if there are no physical errors, we do not accept any returns or backorders.

The shipping company insures the artwork, compensating you for your losses. We will do our best to help you with the process if this happens and make a new order for you.

Important!
‍
External damages
Upon receiving the artwork, always check the package for damages; immediately report it to the shipping company if you see any. 

Internal damages 
If the artwork has scratches or other print-related issues, without the external package having visible being damages, we will replace the artwork with a new one.
We would highly recommend that you be present when the framer opens the package and rolls out the print so you can examine the image and make sure there is no damage or scratches on the artwork. 

Call us on +46 (0)72 32 89 510 or E-mail us on info@andreasvarro.com. If you preffere we have a contact form you can fill on our contact page. We are located in Sweden and the time-zone CEST — Central European Summer Time (UTC/GMT +2 hours) and have no specific support hours; call us whenever you need to. If we do not answer, please leave a message or text us and we will get back to you as soon as possible.

The artist Andreas Varro will anwser, and handles all support questions.

When ordering original artwork, we do not add any fees; the price you see is what you pay. If you request artwork from another country, for example, outside of the EU, the customs in your country can charge you additional fees like import charges and additional VAT. However, if you order outside of the EU, we will manually refund you the Swedish VAT.